Conditions of Sale

Conditions of Sale

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GENERAL INDICATIONS

The conditions indicated below are valid for purchases on the HOPLIX platform and on all stores on the platform.
The products present are put up for sale in campaigns or stores created by the SELLERS present on the platform, who independently decide on the design, products, colors and prices and are solely responsible for the contents of the products created and the contents of their store and any related violation.
By completing the order the customer declares to have read and accepted the conditions of sale and to be of age, HOPLIX has the right at any time to modify the conditions of sale, however the Conditions of Sale to be applied to the order are those available at the time of completion of the same, customers are advised to copy and archive a copy of this page when completing the order, or to request a copy from our customer service.


PRICES OF PRODUCTS AND PAYMENTS

The prices of the products per unit are indicated in euros and include all taxes, the prices are set by the "SELLERS", for deliveries outside the European community the customer is required to pay customs duties, VAT and any other tax due.



HOPLIX SRL payments are guaranteed via SSL protocol, HOPLIX SRL does not store information on credit cards or customers' bank accounts, credit card payments are managed by PAYPAL

Please remember that in distance selling there is no obligation to issue invoices. Any requests to issue an invoice must be completed before processing the order by contacting Customer Service on the page contacted.


DELIVERY TIMES AND SHIPPING

Delivery times are indicative and non-binding, the products are delivered by post or courier chosen by HOPLIX, depending on the country or product, the risk of loss or damage to the purchased products is transferred to the consumer at the time of purchase.

Shipping costs are clearly indicated before completing the order, and may differ based on the products placed in the cart and the place of delivery. HOPLIX will notify customers of the shipment of the order via email, the final consumer must follow the shipment through the tracking link sent and will take charge of any additional costs due to non-delivery of the order and/or impossibility to deliver it.

Shipping times are indicative and the maximum deadline for shipping the order is 30 days. Any different indications on delivery times in the stores/campaigns are exclusively to be charged to the SELLER and under their own responsibility.

Once the order has been entrusted to the Courier, if the Customer is not available for delivery and allows the order to be returned or refuses it, to receive a new delivery he is required to pay the delivery costs again and all the costs incurred by us for the return of the order to our office.

Failure to deliver a Tracked or Non-Tracked Shipment does not give the right to a refund but to a replacement shipment. The request for reshipment must be made within 30 days of the shipping date and within the maximum period of 45 days.

Deliveries take place every day except Saturday, Sunday and holidays.

Any order shipped from the European Union may be subject to customs fees. Taxes may vary by country. For any issues regarding customs fees or duties, please contact your local customs office. These taxes cannot be refunded, as they are not applied by our company.


WITHDRAWAL


CUSTOMISED PRODUCTS
The products on sale in the countryside and in the stores are manufactured in a personalized way upon customer request for this reason as indicated in Art. 59 Consumer Code it is not possible to exercise the right of withdrawal, but if the product does not satisfy you, we are at your disposal to find a solution, contact us using the form you find in this page.

NON-CUSTOMISED PRODUCTS
HOPLIX recognizes the right of withdrawal as provided for by current legislation Legislative Decree 206/2005. The right of withdrawal applies only to final consumers and to products that are not personalized and/or created on request.
The deadline for making use of this right is 14 days within which the Customer is required to notify us with any explicit declaration, for example using the form on the page contacted.
To exercise the right of withdrawal it is necessary that:
1. the customer expresses his desire to exercise the right of withdrawal in the manner described above.
2. the purchased good is intact and returned in the original packaging.
3. the goods must be sent back together with a copy of the purchase document or the accompanying invoice or receipt for the products purchased if present inside the package.
4. the product is returned within the times and methods described above. The return costs are borne by the Customer himself.

The refund concerns all the sums paid and will be made no later than 14 days from the communication of your wish to withdraw. The amount paid will be credited to the customer via the same instrument used for the initial payment or if it is not possible. for technical reasons through bank transfer, the only costs borne by the Customer are those relating to the return of the product, in the event that the user opts for the replacement of the product, the costs of sending the new product will be borne by him.

The refund may be withheld beyond 14 days only until you have demonstrated that you have sent back the goods or until they have been received by us, whichever occurs first, please send back the goods without undue delay and in in any case within 14 days from the day on which you communicated your withdrawal from this contract.
You are only responsible for the decrease in value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.


ORDERS CANCELLATION

Orders cannot be canceled or modified. It will also be possible to cancel the order if it is not shipped within 30 days of the expected delivery date at the time of conclusion and the cancellation request must be received before the order is shipped.


DEFECTIVE PRODUCTS AND WARRANTY

The Customer is required to report any problems in the order delivered within 14 (fourteen) days of receiving the goods on the page contacted.

Since these are print products, it is possible that unavoidable slight differences in colour, size and shape, as well as differences in the quality of the surface material, may occur during the production and printing process. These differences do not give rise to complaints. A particular quality of the goods to be delivered is not established.

They are recognized as defects, only technical errors that could have been avoided with the current state of technology and not personal points of view. Minor technical differences (e.g. image cuts and printing colors) between the goods ordered and those received are permitted and do not constitute an error, as long as they are within commercial scope and the scope of the contract is not significantly limited . Images that need to be cropped for technical reasons may deviate slightly from the pre-established dimensions but certainly not significantly. Slight color differences may occur in the printing process, for example when the customer's monitor is calibrated differently, or when printing is done on different supports such as wood, glass, cardboard. It is possible that black and white prints may have small color casts. In this regard, complaints, compensation and replacements are excluded.

For defects in the delivered products for which HOPLIX acknowledges responsibility, HOPLIX has the right to make a replacement delivery. If HOPLIX does not make a replacement delivery of a legitimate request within a reasonable time, or if the replacement delivery does not reach the customer, the customer may demand withdrawal from the purchase contract or a reduction in the price paid.

All products are directly guaranteed by us for 2 years, the date on the invoice or the fulfillment date on our website is valid. To request warranty support on a purchased product simply contact Customer Service on the page contacted..


PRODUCTION AND TECHNICAL DISCREPANCIES

In fulfilling the contract, HOPLIX expressly reserves the possibility that the products present minimal differences in relation to the characteristics of the material, colour, weight, size, manufacturing and other similar aspects compared to the descriptions and to the indications in the prospectuses, catalogues, or other written or electronic documents of HOPLIX, provided that these fall within the limits of acceptability for the customer. Reasonable reasons may be determined by typical market fluctuations and production processes.


SAFETY


HOPLIX adopts the HTTPS protocol throughout the site which allows secure communication between your browser and our servers, furthermore under no circumstances does it store your credit card or bank account data.

INDEMNITY

The Customer releases HOPLIX from any liability deriving from violation of the law that protects copyright rights as well as from any content that may in any way be offensive or defamatory to third parties. In this way the Customer assumes all responsibility regarding the publication of their images on the website.

HOPLIX declines any responsibility for the total or partial loss of the images on its site. Furthermore, it declines any responsibility for any defects or lack of quality of the goods, tools, applications, included in the Service, made available or connected to them; as well as for the consequences that may arise for Customers from possible malfunctions or damage and for the loss of profits that may arise from the use of the Service.

The Customer undertakes to indemnify HOPLIX, associated, controlled or participated companies, branches, employees and collaborators, from any claim, demand or controversy, including any expense and charge, including of a legal nature, arising from the use of the Service by the Customer.

It is essential to clarify that HOPLIX is not able to verify the origin and nature of the contents and images that are published with the use of the Service and over which, therefore, it cannot exercise any form of control. HOPLIX, therefore, excludes any liability if, through the use of the Service, the Customer ends up consulting images that he does not like.

HOPLIX declines any responsibility regarding the type of use that the Customer will make of the tools, information and images obtained through the Service, in particular when the aforementioned use proves not to comply with current laws. In this way HOPLIX reserves the right not to publish and/or delete images that are even partially or covertly attributable to the aforementioned hypotheses.


INTELLECTUAL PROPERTY

All elements present on the HOPLIX site are protected by intellectual property law, total or partial reproduction of the HOPLIX service without the prior consent of HOPLIX is strictly prohibited .

The creations present in the campaigns and in the stores are the property of the respective SELLERS.


APPLICABLE LAW AND DISPUTES

All contracts stipulated with us are subject to Italian law. Any dispute inherent, deriving or in any case connected to these General Conditions of Contract will be referred to the jurisdiction of the Court of the registered office of the COMPANY, which is elected by all the Civil Court of Naples takes effect, in derogation of the law.

HOPLIX informs the user who qualifies as a consumer as per the art. 3, paragraph 1, letter. a) of the Consumer Code that a European platform for the online resolution of consumer disputes has been established (so-called ODR platform). The ODR platform can be consulted at the following address http://ec.europa.eu/consumers/odr/; through the ODR platform the consumer user will be able to consult the list of ADR bodies, find the link to the website of each of them and start an online resolution procedure for the dispute in which he is involved.

CONTACTS

For any other information regarding the conditions of sale or the service offered by HOPLIX please contact us using the page contacted.